Employment at Dr. Hauschka Skin Care
Employment at Dr. Hauschka Skin Care

Careers

Updated 04/11/17

At Dr. Hauschka Skin Care, we strive to be a company everyone loves to work with, from our employees to our retailers to the people that use our products. We believe passionately in the products we sell and, to that end, you will find we are a team of talented, spirited individuals committed to sharing them with the communities we touch. 

A few of the qualities that define our work:

  • A strong commitment to the legacy of our products
  • A fast-paced environment that combines hard work with a friendly, casual atmosphere
  • A  promise to uphold our core values of Stewardship, Joy and Integrity when making decisions – be it the  brand of cleaning products we purchase, how we speak to a customer or the marketing choices we make for the long-term health of our brand
  • Innovative thinkers who are willing to question the status quo
  • A company that prides itself on transparency and honesty

If you see an opening that feels like a fit to your skills and experience, please forward your cover letter and resumé to our Human Resources Manager at employment@drhauschka.com. Note: we only accept resumés for open positions and do not accept unsolicited resumés.

 

Customer Service Manager - South Deerfield

We are seeking someone with a proven track record in providing excellent customer service in a call center environment to lead and manage our customer service/sales support team.

If interested in this exciting opportunity to join the pre-eminent leader in certified natural skin care and cosmetics since 1967, please send your resume and letter of interest to our Human Resources Manager at employment@drhauschka.com.  Please reference Customer Service Manager in the subject line.

Major responsibilities include:    

  • Provide oversight and management to the customer service/sales support team to maximize team performance and productivity

  • Model excellent customer service, time management and problem resolution for customer calls

  • Demonstrate excellent upselling techniques and coach team members on upselling

  • Work with Sales team to support promotions and sales/marketing initiatives for wholesale accounts, estheticians, web and direct consumers

  • Oversee order processing for orders received via phone, e-mail, fax, and Electronic Data Interchange (EDI) and ensure timely and accurate completion of all orders

  • Take the lead on fully integrating and maximizing the Customer Relationship Management (CRM) software’s capabilities to support relationships with our customers

  • Work closely with ITS Department to assess technology needs and implement system enhancements to automate order processing

  • Assess departmental workflow and determine best processes for order processing and managing customer phone queue

  • Assess staff training needs and arrange for appropriate training

  • Assist with order processing and customer calls during high volume times and/or when not fully staffed

Qualifications/Skills/Experience:    

  • Bachelors degree in relevant field and 5-7 years customer service call center management experience in a retail or wholesale setting (preferably in skin care, cosmetics, or personal care) or an equivalent combination of education and experience

  • Minimum of 3 years experience managing staff

  • Demonstrated expertise with Microsoft Office, particularly Excel

  • Proficient with relational databases, prior experience with DynamicsGP a plus

  • Prior experience with CRM a plus

Sales & Education Manager - San Francisco Metropolitan Region

We are seeking a dynamic, warm, engaging Sales & Education Manager to generate and develop retail sales and brand awareness in the San Francisco metropolitan region. Through education, strategic communication and event execution, the candidate will build key retailer relationships and increase territory profitability.  If interested, please send a cover letter and resume to our Human Resources Manager at employment@drhauschka.com.

  • Achieve and exceed retail sales plan within identified region

  • Identify top line stores and leverage resources to maximize sales using the 80/20 rule

  • Deliver education and events that drive and leverage the Dr. Hauschka brand story, skin care and make-up

  • Develop, maintain and manage key relationships with each door that will further support brand awareness, education initiatives and sales achievement

  • Plan and coordinate all market events in partnership with the Education & Esthetics Director, Account Managers, and Sales Leads

  • Establish priority call cycle that drives sales, education, and brand awareness across all channels

  • Establish consistent and open communication with all levels of store management to become known as “the best brand partner”

  • Communicate with accounts and internal teams regarding specific account issues that are supported by recommendations and solutions

  • Conduct monthly/quarterly business review with stakeholders to maximize sell thru, store specific education needs, and event opportunities

  • Provide brand launch training and on-going training to in-store sales teams

  • Plan, coordinate and execute strategic store events to further support retail sales achievement and brand awareness within the marketplace

  • Communicate successes and opportunities both internally and externally

  • Utilize and maximize all allocated marketing resources and promotional programs to support your efforts and drive retail sales

  • Maintain brand image while reflecting and supporting the dress code expectations within each retail partner

  • Manage monthly travel budget and submit timely expense reports

Education/Experience:  

  • BA in relevant field and a minimum of 3-5 years experience with sales and education in a health or beauty retail environment, or an equivalent combination of education and experience

    • Training as an esthetician or cosmetologist

  • Knowledge of the US holistic health and beauty products markets

  • High level proficiency in Microsoft Office suite, particularly Excel and Word
  • Experience with PowerPoint presentation design and public delivery
  • Proficiency with Webinar technology desirable

Skills/Competencies: 

  • Strong sales and negotiation skills
  • Excellent communication and interpersonal skills
  • Ability to build and grow relationships
  • Energetic, warm and engaging training style that inspires and motivates others
  • Exceptional time management, prioritization and organizational skills including follow through and attention to detail
  • Capacity to work independently while traveling and in a remote office setting