Privacy Policy

  1. About our privacy policy
    1. This website is brought to you by WALA UK Limited. We take the privacy of our website users very seriously. We ask that you read this Privacy Policy (the Policy) carefully as it contains important information about how we will use your personal data.
    2. For the purposes of the Data Protection Act 1998, WALA UK Limited (trading under the name Dr. Hauschka) is the data controller (i.e. the company who is responsible for, and controls the processing of, your personal data).
    3. We, us or our means WALA UK Limited a company registered in England and Wales under company number 08175543, with VAT registration number GB 141 5352 41 and whose registered office and main trading address is at 32 Beaumont Street, Oxford, OX1 2NP. References to us in these terms also includes our group companies from time to time;
    4. You or your means the person accessing or using the Site or its Content.
  2. Personal data we may collect about you
    1. We will obtain personal data about you (such as your name, address, email address, telephone, payment details) whenever you complete an online form. For example, we will obtain your personal data when you register to use this website, send us feedback, post material, contact us for any reason, sign up to a service, enter a competition, or purchase goods or services.
    2. We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. For further information on our use of cookies, please see our Cookie policy.
  3. How we use your personal data
    We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:
    (a) to help us identify you and any accounts you hold with us;
    (b) administration;
    (c) research, statistical analysis and behavioural analysis;
    (d) customer profiling and analysing your purchasing preferences;
    (e) marketing – see Marketing and opting out below;
    (f) fraud prevention and detection;
    (g) billing and order fulfilment;
    (h) customising this website and its content to your particular preferences;
    (i) to notify you of any changes to this website or to our services that may affect you;
    (j) security vetting;
    (k) improving our services.
  4. Marketing and opting out
    If you have given permission, we may contact you by mail, telephone, SMS, text/picture/video message, fax or email about products, services, promotions and special offers that may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time. See further Your rights below.
  5. Disclosure of your personal data
    We may disclose your personal data to:
    (a) other companies within our group;
    (b) our agents and service providers;
    (c) law enforcement agencies in connection with any investigation to help prevent unlawful activity;
    (d) our business partners in accordance with the Marketing and opting out section above.
  6. Keeping your data secure
    1. We will use technical and organisational measures to safeguard your personal data, for example:
      (a) access to your account is controlled by a password and username that are unique to you
      (b) we store your personal data on secure servers
      (c) payment details are encrypted using SSL technology
    2. While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.
  7. Monitoring
    We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance and training.
  8. Information about other individuals
    If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
    (a) give consent on his/her behalf to the processing of his/her personal data;
    (b) receive on his/her behalf any data protection notices;
    (c) give consent to the transfer of his/her personal data abroad; and
    (d) give consent to the processing of his/her personal data.
  9. Transfers of data out of the EEA
    1. When you signed up as a user of our website or to purchase goods or services you agreed that we may transfer your personal data to countries outside the European Economic Area. Rest assured that we will always ensure any transfer is subject to appropriate security measures to safeguard your personal data.
    2. Any transfer of your data will be subject to a European Commission approved contract that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.
  10. Your rights
    1. You have the right, subject to the payment of a small fee (currently £10), to request access to personal data that we may process about you. If you wish to exercise this right, you should:
      (a) put your request in writing;
      (b) include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill);
      (c) attach a cheque in the amount of £10 made payable to WALA UK Limited;
      (d) specify the personal data you want access to, including any account or reference numbers where applicable.
    2. You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:
      (a) put your request in writing;
      (b) provide us with enough information to identify you (e.g. account number, username, registration details); and
      (c) specify the information that is incorrect and what it should be replaced with.
    3. You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should:
      (a) put your request in writing (an email sent to with a header that says “Unsubscribe” is acceptable);
      (b) provide us with enough information to identify you (e.g. account number, username, registration details); and
      (c) if your objection is not to direct marketing in general, but to direct marketing by a particular channel (e.g. email or telephone), please specify the channel you are objecting to.
  11. Our contact details
    1. We welcome your feedback and questions. If you wish to contact us, please send an email to or you can write to us at our registered office 32 Beaumont Street, Oxford, OX1 2NP or call us on 0800 0556604 or fax us on 0800 0556605.
    2. We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

Acceptable Use Policy

  1. Introduction
    1. Together with our general website terms and conditions of use, this acceptable use policy governs how you may access and use the Site.
    2. Definitions
      Site includes the following website: and all associated web pages; Submission or submissions means any text, images, video, audio or other multimedia content, software or other information or material submitted by you or other users to the Site;
      We, us or our means WALA UK Limited a company registered in England and Wales under company number 08175543, with VAT registration number GB 141 5352 41 and whose registered office and main trading address is at 32 Beaumont Street, Oxford, OX1 2NP. References to us in these terms also includes our group companies from time to time; and
      You or your means the person accessing or using the Site or its Content.
  2. Acceptable use
    We permit you to use the Site only for personal, non-commercial purposes and primarily for accessing information about us and ordering our products. Use of the Site in any other way, including in contravention of any restriction on use set out in this policy, is not permitted. If you do not agree with the terms of this policy, you may not use the Site.
  3. Restrictions on use
    As a condition of your use of the Site, you agree:
    (a) not to use the Site for any purpose that is unlawful under any applicable law or prohibited by this policy or our general website terms and conditions of use [insert link];
    (b) not to use the Site to commit any act of fraud;
    (c) not to use the Site to distribute viruses or malware or other similar harmful software code
    (d) not to use the Site for purposes of promoting unsolicited advertising or sending spam;
    (e) not to use the Site to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (phishing);
    (f) not to use the Site in any manner that disrupts the operation of our Site or business or the website or business of any other entity;
    (g) not to use the Site in any manner that harms minors;
    (h) not to promote any unlawful activity;
    (i) not to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;
    (j) not to use the Site to gain unauthorised access to or use of computers, data, systems, accounts or networks;
    (k) not to attempt to circumvent password or user authentication methods; and
    (l) to comply with the provisions relating to our Intellectual Property Rights and Software contained in our general website terms and conditions of use [insert link].
  4. Bulletin boards, chat rooms and other interactive services
    1. We may make bulletin boards, chat rooms or other communication services (Interactive Services) available on the Site.
    2. We are not obliged to monitor or moderate Submissions to Interactive Services. Where we do monitor or moderate Submissions we shall indicate how this is performed and who should be contacted in relation to any Submission of concern to you.
    3. We may remove or edit any Submissions to any of our Interactive Services whether they are moderated or not.
    4. Any Submission you make must comply with our Submission standards set out below.
  5. Submission standards
    Any Submission or communication to users of our Site must conform to standards of accuracy, decency and lawfulness, which shall be applied in our absolute discretion. In particular, you warrant that any Submission or communication is:
    (a) your own original work and lawfully submitted;
    (b) factually accurate or your own genuinely held belief;
    (c) provided with the necessary consent of any third party;
    (d) not defamatory or likely to give rise to an allegation of defamation;
    (e) not offensive, obscene, sexually explicit, discriminatory or deceptive; and
    (f) unlikely to cause offence, embarrassment or annoyance to others.
  6. Linking and framing
    1. You may create a link to our Site from another website without our prior written consent provided no such link:
      (a) creates a frame or any other browser or border environment around the content of our Site;
      (b) implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our Site;
      (c) displays any of the trade marks or logos used on our Site without our permission or that of the owner of such trade marks or logos; or
      (d) is placed on a website that itself does not meet the acceptable use requirements of this policy.
    2. We reserve the right to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link.
  7. Using the Dr. Hauschka name and logo
    You may not use our trade marks, logos or trade names except in accordance with this policy and our general website terms and conditions of use.
  8. Breach
    We shall apply the terms of this policy in our absolute discretion. In the event of your breach of these terms we may terminate or suspend your use of the Site, remove or edit Submissions, disclose Submissions to law enforcement authorities or take any action we consider necessary to remedy the breach.
  9. Disputes
    We will try to resolve any disputes quickly and efficiently. If you are unhappy with the way we deal with any dispute and you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to the Terms. Relevant United Kingdom law will apply to these Terms.

Cookie Policy

  1. Use of cookies
    1. A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website. We may use cookies on this website to:
      (a) keep track of the items stored in your shopping basket and take you through the checkout process;
      (b) recognise you whenever you visit this website (this speeds up your access to the site as you do not have to log on each time);
      (c) obtain information about your preferences, online movements and use of the internet;
      (d) carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitor and / or customer requirements and interests;
      (e) target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests
      (f) make your online experience more efficient and enjoyable.
    2. The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances we may collect personal information about you, but only where you voluntarily provide it (e.g. by completing an online form) or where you purchase goods or services from us.
    3. In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested (e.g. to enable you to put items in your shopping basket and use our check-out process).
  2. Consent
    There is a notice on our home page which describes how we use cookies and which also provides a link to our privacy policy [insert link]. If you use this website after this notification has been displayed to you, we will assume that you consent to our use of cookies for the purposes described in our cookie policy and privacy policy.
  3. Third-party cookies
    We work with third-party suppliers who may also set cookies on our website, for example Facebook, Twitter, YouTube or Adobe Flashplayer. These third-party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party. You will find additional information in the table below.
  4. Description of cookies
    1. The table below is designed to provide more information about the cookies we use and why:
      Name of cookie Owner Purpose for the cookie
      Session cookies Us Sessions cookies are used to keep each site visit coordinated, to items in the basket, other information gathered during a visit, login to a user’s account and for the purchase process. These cookies are deleted at the end of the session.
      Google Analytics Google Inc. This is a web analytics service provided by Google, Inc. which uses cookies to show us how visitors found and explored our site, and how we can enhance their experience. It provides us with information about the behaviour of our visitors (e.g. how long they stayed on the site, the average number of pages viewed) and also tells us how many visitors we have had.)
  5. How to turn off cookies
    If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to: or